SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CaughtAWave (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://caughtawave.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality sunglasses
Je suis très satisfaite de la rapidité de la livraison, de la qualité du produit et très bien emballé. Merci
okulary zgodne z opisem...bardzo mocno przyciemniają
Dostawa w ciągu dwóch tygodni, okulary dobrze zapakowane, bez rys. Polecam
В Красноярск пришли быстро, за недели 2-3... упакованы Хорошо, только коробка была чуть помятая, очки целые , очень качественно сделанны , косяков нет , немного мне большеваты... спасибо продавцу положил маленький призент -красную нить , на ней рыбка -- браслетик)
Very dark, very hard to see though these. Cheap quality, but you get what you pay for.
Very good quality just as described. shipping was fast. I recommend this store. I even had 1 gift
Спасибо продавцу! Всё супер!!!! В подарок пришел браслетик!!!
Came fast , good quality, just tought they would be a bit more pink.
bien arrivée, avec le cadeau.. je suis tres heureuse
Glasses are very nice but the glass itself a bit too dark. A bit difficult to see I will try on fool sun
The sunglasses are so beautiful,but take a long time to receive the order.Thank you for the little present.
Очки хорошего качества, при транспортировке чуть-чуть пострадала упаковка! но на очки это не повлияло! доехали в целости и сохранности. Был приятно удивлён что продавец поставил подарок в упаковку, за что ему огромное спасибо!!! :) Всем рекомендую! Очки правда Классные, отражения цвета хамелеона! В общем покупкой очень довольна всем советую, продавцу Респект!!
Soo quute . super . tnq . i love this sunglasses.
Good quality. This sunglasses is nice I like it
These look great but are very dark. I think I could only wear them at the beach because the lens are sooooo dark. They look cute on.
cool sunglasses wizualnie-troche for dark how to nałoży it need to look carefully and eg i already zakładam but for daily walking bike not as the most
masterfully packed. shipping very fast. quality very good
very nice glasses store joined to them gift as bracelets. highly recommended
perfectly Elegant product Cerceve...... not so cool Mirror quality... Glass slightly dark color than resimdekinden guze Liked...
помялась package, nightmare just, packed bad, glasses :( scratched
I’m satisfied! I ordered the sunglasses on 20 April and received it on 8 May.
This sunglasses are very nice. They are light but quite solid. The product is the same as in the picture. I recommend
sice krabica zdemolovana but okuliarom nieje anything :)
parcel satisfied! quite fast glasses come without damage) спасибоо bracelet points to store here's a put)